Latest Articles

CPaaS Has Changed. The Next Transformation Is Just Starting

I want to share some exciting news: I’m expanding my research coverage. In addition to my work on enterprise networking and telecommunications, I’m now covering communications platform as a service (CPaaS). For me, this is a natural evolution. I’ve spe... Read more – ‘CPaaS Has Changed. The Next Transformation Is Just Starting’.

Plain Language Is A Total Experience Imperative 

Have you ever read a communication three times and still had no idea what it was trying to tell you?    Maybe it was an explanation of benefits from your health insurer, a letter from your bank about a fee change, an order update from a retailer, or a ... Read more – ‘Plain Language Is A Total Experience Imperative ’.

The Microsoft Outage Demands An End To Vendor Concentration Risk And A Commitment To Resilience

Sometime around 1 PM ET yesterday, Microsoft services supporting Outlook, Teams, and many other services went offline. Attempts to apply patches or revert to a prior state didn’t immediately work because servers were quickly overwhelmed by a backlog of... Read more – ‘The Microsoft Outage Demands An End To Vendor Concentration Risk And A Commitment To Resilience’.

All Articles