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Is Net Promoter Score℠ Still The Best CX Beacon Metric?

Maybe… if Net Promoter Score℠ (NPS) earns a “yes” on each of these five questions: Does it align with your business goals? Does it help improve CX? Will customers accept it? Will stakeholders embrace it? And is it practical to use, including for ... Read more – ‘Is Net Promoter Score℠ Still The Best CX Beacon Metric?’.

I watched a humanoid robot clean my apartment. It felt like a taste of the future.

I’m not the sort of person who typically pays for a house cleaner. I’m too frugal, and I kind of enjoy putting on a podcast and going to town on my tub with a Magic Eraser. But when I saw an X post about a new humanoid-robot cleaning service in San Francisco, I immediately signed… Read more – ‘I watched a humanoid robot clean my apartment. It felt like a taste of the future.’.

The AI Bubble Isn’t Bursting Yet. Here’s What To Watch Using Our Model

Is AI a bubble? Forrester’s new AI Bubble Model weighs supply against demand and scores the financial health of the companies paying for the build-out. A burst isn’t imminent. But the third-quarter nowcast has builder health under 80, and the biggest b... Read more – ‘The AI Bubble Isn’t Bursting Yet. Here’s What To Watch Using Our Model’.

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