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How AI Impacts The Customer Service Job Market

We know that companies right now are heavily investing in customer service technologies with embedded AI capabilities. Companies are using these technologies to  agentify the way that they deliver, manage, and optimize customer service. This is because... Read more – ‘How AI Impacts The Customer Service Job Market’.

Meet Rick Geneva: Principal Analyst For Cloud-Native Development

After three decades in IT, I’m now watching the fifth major innovation cycle of my career: I’ve seen PC networking, internet/dotcom, enterprise integration and automation, cloud and mobile, and now AI. As this next era takes shape, becoming an analyst ... Read more – ‘Meet Rick Geneva: Principal Analyst For Cloud-Native Development’.

Microsoft Makes Passkeys Default: What Identity And Security Leaders Need To Do

Microsoft’s July 2026 announcement that passkeys will become the default authentication method for all users in Microsoft Entra ID is a clear inflection point for phishing resistant MFA adoption. Beginning September 1, 2026, Microsoft will automaticall... Read more – ‘Microsoft Makes Passkeys Default: What Identity And Security Leaders Need To Do’.

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